The role of Captain is grounded in teamwork and management. This course will outline detailed organizational roles, production schedules and styles of service that align to create a successful event. There are many factors that contribute to a well-run guest experience, including event phases, FOH/BOH operations and floor planning. The Captain Course highlights these key components, drilling down to event types and conflict resolution management. For aspiring hospitality leaders, this is a perfect course to sharpen your skills and perfect your commitment to service excellence.